CUSTOMER CARE
Do you have doubts? The order of a prosthesis is something very important and for this reason we invite you to write to us to ask all the necessary questions. Our chat is available every day on the website, just click on the icon at the bottom right of this page. If we are not online, we recommend that you write to us at customercare@ftmshopping.it. We generally reply within 24h.
If you want to read the most frequently asked questions, we have collected them below for your convenience.
F.A.Q.
Please read the Frequent Asked Questions related to our Ftm prosthetics before Buying to avoid troubles and misunderstoodings.
If you don't find what you're looking for, please click here to contact us.
MAINTENANCE
How can I keep my prosthesis hygienic and soft?
Our prosthesis should be washed simply with soap and water, we do not recommend using alcohol-based or fat-based products but only water-based products due to the chemical nature of silicone. Disinfectants such as gel Amuchina and similars, which are based on ethyl alcohol, are not recommended. The prosthesis can only be washed with water-based products. We recommend neutral and mild soap and water. They must be maintained lubricated with a common body oil or a water-based lubricant.
The product should always be used with a condom because of the nature of the partner's Ph. Always check that the products used for the care of the product are not powder-based and that they do not have alcohol like talcum powder, which could ruin the robustness of the skin.
Sex
Can I use my prosthesis for sex?
We often receive questions about the correct use of this product during the sexual intercourse. The answer is yes, but you need to use it correctly. Our prosthesis’ material quality - 100% platinum silicone - is high enough to allow penetration, with the strict use of condoms. This particular silicone is not toxic and it is safe to your skin, but it isn’t intended to the sexual penetration.
If you choose our product for intercourse, we strongly recommend the use of condoms to preserve yourself from both damaging the prosthesis and your skin. This will also reduce the associated risk of sexually transmitted diseases, and it will keep your prosthesis clean and in good conditions. Only use condoms that contain water-based lubricant to avoid damaging the product. Very intense intercourse is not recommended because it can damage the prosthesis’ skin.
How should I insert the shaft?
The rod should be always, strictly inserted with water-based lubricant to avoid damaging the prosthesis.
THE CORRECT USE OF THE PROSTHESIS
How long does the prosthesis last?
The silicone is very resistant, but the life expectancy of the products is subjective - it depends on daily use and cleaning routine.
How can I use the prosthesis to urinate?
All of our 3in1 products have been designed to urinate normally. The prosthesis does not cover the urethra, so you have to fit it to its place with the scrotum facing downward and tilt the body forward to successfully urinate, considering the prosthesis as a small funnel in which the urine will descend.
You might find it challenging to urinate correctly when having a generous flow. Keep the prosthesis facing downward and don’t be afraid to place a tiny piece of plastic straw right inside the glans’ hole. For best results, we recommend prosthesis from 12 cm upwards.
Can I urinate without lowering my trousers?
We recommend lowering your pants at least until you can tilt you body as forward as needed, to avoid discomfort or having your prosthesis stuck\coming off.
Can I use the prosthesis at the beach or if I go swimming?
Yes. Our prosthesis can be used in the pool or at the beach, in the sauna and in the hot tub. No adhesives are needed, its ergonomic and concave shape guarantees the adherence to the pubic area with a tight panty.
There are air bubbles on my prosthesis' surface. Is it normal?Yes, they don’t influence negatively on your prosthesis performances. If you receive a product with an air bubble larger than 3 mm, it will be covered by the warranty if promptly notified.
My prosthesis does not seem to be as long as advertised, why?The length of the male genitals is generally measured from the base (just below the pubic arch) to the glans' tip. This is how we normally measure our products.
Shipping
Will my order be sent immediately after the payment?
Your product will be produced with your customization and shipped after 5-7 working days.
Due to the coronavirus there could be slowdowns in production time.
How long will it take to receive my item?
We usually ship with UPS or CRONO. Ups delivers in 48h and CRONO in 5 days. Shipping delays are not FTM Shopping's responsibility once the item has shipped but we are available to help you with package tracking and infos 🙂
Will I receive a tracking code with my order?
Yes, tracking code will be provided via email as soon as the shipping has been booked.
What are the shipping costs?
The cost of each shipping is indicated next to the prices of each item. Please note that a small mark-up on the price is added to the transport cost of each item. This is to cover the costs of boxes and packaging materials.
Do you ship abroad?
Yes, we regularly do. Shipping costs are evaluated according to the destination country and are promptly communicated.
I’m a foreign customer and I have to pay a tax to receive my package, why?
Each country is different, but in many countries penalties and duties are applied to import goods, usually according to the product cost. To properly secure these products, the real cost of the item must be added to the insurance form. The buyer has to pay these taxes on the order. Please, don’t ask us to mark the orders as gifts: it’s illegal.
RETURNS AND SUBSTITUTIONS
Do you accept returns?
According to the common Regulations, you should have the right to cancel your order within 14 days of receipt of the goods.
However, this does not apply to personalized items: due to the nature of the customized products, returns, modifications or cancellations are not accepted once an order has been placed. You can read the Refund Policy here.
Can I change my product?
We make changes only if there is a production error.
You can read the Refund Policy here.
Payments
How can I pay for my item?
We accept Stripe and Paypal as standard Payment method. If needed, you can ask to Pay with a recurring payment or Bank Transfer. We accept case by case.
Do you use financing?
We are working on it. For now, we can decide for each situation.
