right of withdrawal & exchanges


All sales are final, but we offer replacement of the defective product if the product has not been extracted in any way from its transparent envelope: the envelope is sealed with an anti-tamper serial. We cannot in any way replace prostheses that have tampered with the transparent envelope.


To return your product, you should send an email to postsale@ftmshopping.it with your order number. 

You will be responsible for paying for your own shipping costs for returning your item. If you want us to manage your shipping via UPS the shipping cost will be of 30$ from the USA, 20$ from Europe. For other countries, costs can increase/decrease.

Sadly we cannot be responsible for parcels that fail to reach us so we recommend you obtain tracking code from your shipping service.