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How can I keep my prosthesis hygienic and soft?
Our prosthesis can be washed simply with soap and water, no particular sanitizing detergents are needed. They must be maintained lubricated with a common body oil or a water-based lubricant.
How can I use the prosthesis to urinate?
All of our products have been designed to urinate normally. The prosthesis does not cover the urethra, so you have to fit it to its place with the scrotum facing downward and tilt the body forward to successfully urinate, considering the prosthesis as a small funnel in which the urine will descend.
You might find it challenging to urinate correctly when having a generous flow. Keep the prosthesis facing downward and don’t be afraid to place a tiny piece of plastic straw right inside the glans’ hole. For best results, we recommend prosthesis from 12 cm upwards.
Can I urinate without lowering my trousers?
We recommend lowering your pants at least until you can tilt you body as forward as needed, to avoid discomfort or having your prosthesis stuck\coming off.
Can I use my prosthesis for sex?
We often receive questions about the correct use of this product during the sexual intercourse. The answer is yes, but you need to use it correctly. Our prosthesis’ material quality – 100% platinum silicone – is high enough to allow penetration, with the strict use of condoms. This particular silicone is not toxic and it is safe to your skin, but it isn’t intended to the sexual penetration.
If you choose our product for intercourse, we strongly recommend the use of condoms to preserve yourself from both damaging the prosthesis and your skin. This will also reduce the associated risk of sexually transmitted diseases, and it will keep your prosthesis clean and in good conditions. Only use condoms that contain water-based lubricant to avoid damaging the product. Very intense intercourse is not recommended because it can damage the prosthesis’ skin.
Does the prosthesis allow me to feel pleasure during the intercourses?
It is confirmed by our customers that our prosthesis allow pleasure to both parties.
How should I insert the shaft?
The rod should be always, strictly inserted with water-based lubricant to avoid damaging the prosthesis.
THE CORRECT USE OF THE PROSTHESIS
How long does the prosthesis last?
The silicone is very resistant, but the life expectancy of the products is subjective – it depends on daily use and cleaning routine.
Can I use the prosthesis at the beach or if I go swimming?
Yes. Our prosthesis can be used in the pool or at the beach, in the sauna and in the hot tub. No adhesives are needed, its ergonomic and concave shape guarantees the adherence to the pubic area with a tight panty.
There are air bubbles on my prosthesis’ surface. Is it normal?Yes, they don’t influence negatively on your prosthesis performances. If you receive a product with an air bubble larger than 3 mm, it will be covered by the warranty if promptly notified.
My prosthesis does not seem to be as long as advertised, why?The length of the male genitals is generally measured from the base (just below the pubic arch) to the glans’ tip. This is how we normally measure our products.
Will my order be sent immediately after the payment?
No, our products aren’t stockable as they are only produced once ordered. Production times vary from 30 to 40 working days.
If there is a waiting list due to the large amount of orders, you will be informed immediately.
How long will it take to receive my item?
We have been shipping with safety and timeliness with Pacco Celere 1’s formula of Poste Italiane. The package gets normally delivered within the first 24/48 hours, up to a maximum of 5 working days. Undpredictable delays are not FTM Shopping’s responsability once the item has shipped. We don’t assume any responsibility for the shipment transit time.
Will I receive a tracking code with my order?
Yes, tracking code will be provided via email as soon as the shipping has been booked.
What are the shipping costs?
The cost of each shipping is indicated next to the prices of each item. Please note that a small mark-up on the price is added to the transport cost of each item. This is to cover the costs of boxes and packaging materials.
Do you ship abroad?
Yes, we regularly do. Shipping costs are evaluated according to the destination country and are promptly communicated.
I’m a foreign customer and I have to pay a tax to receive my package, why?
Each country is different, but in many countries penalties and duties are applied to import goods, usually according to the product cost. To properly secure these products, the real cost of the item must be added to the insurance form. The buyer has to pay these taxes on the order. Please, don’t ask us to mark the orders as gifts: it’s illegal.
RETURNS AND SUBSTITUTIONS
Do you accept returns?
Due to the nature of the product, absolutely no returns or refunds will be accepted. Each product is customized for the single customer and it can’t be resold.
Can I change my product?
Due to the nature of the product, absolutely no exchange will be accepted. Each product is customized for the single customer and it can’t be resold. The items can only be returned if the product is in its original and sealed package. The skin colour chosen by the customer will be not considered a valid reason for exchange, return or refund.
Can I cancel the order?
Yes, only if the prosthesis has not already entered production: possible refunds caused by the order cancellation not yet in production will be subjected to a 20% penalty for the seller, 30% of costs for the website and if you have chosen Paypal as a method of payment, the 3.4%, and the afterthought must take place within the first 12hrs after the purchase, without exceptions. Those who shop at ftmshopping.itautomatically accept the provided terms and conditions. Any prosthesis purchased through links from our affiliates cannot be refunded, either.
Any prosthesis that has already reached the production phase cannot be cancelled.
In the event that a purchase was made during a promotion or there was a reduction from our affiliates, the prosthesis will be not refunded in any way.
How can I pay for my item?
We accept Postepay and Paypal as indicated payment methods. Personal checks are not accepted.
Do you use financing?
We don’t use financing, but after a telephone deepening we might consider tailored facilitations.
What are the possible damages covered by warranty?
The claimed damages will be examined by our technical staff after a visual inspection of the prosthesis. The damages caused by a misuse will not be covered. The products that are subjected to an excessive use for sex are the customer’s responsibility and warranty annulment follows immediately. Any misuse of the prosthetic/using the product in a manner that hasn’t been described on the webside will be considered a valid reason for the warranty annulment.
What kind of damages will be covered?
Generally, the damages caused by a production error (lacerations due to stains or colouring problems, such as flaking or fading) will be covered by the standard warranty.
The problems caused by the daily usury can be covered after the visual inspection. Potential breaks discovered on arrival of the shipment must be notified immediately and the product must not be lubricated.
All of our products are shipped with talc that preserves their characteristic softness; they must then be washed with soap and water, checked and only after having observe the effective integrity of the item they can be lubricated with a common body oil. The lubrication of the product definitively isolates the silicone and does not allow any potential reparations. If you continue using a defective product that can provoke other damages, the reparation will not be covered.
All of the approved reparations will be free. The incurred costs for transport can be refunded at a determined cost by the company.
What should I do if I find a rip?
Stop using it immediately! Don’t continue to use a prosthesis that presents a rip. Continuing to use it can cause other damages and it can invalidate the warranty. Most of the damages can be repaired if caught them in time and corrected. Contact us immediately by e-mail and report the damage, attaching a photo with a detailed description. We usually answer within 48 hours with precise instructions on how to proceed.