right of withdrawal & exchanges

This policy is valid for all orders made after 22th, May 2020

Exchanges

All sales are final, but we offer replacement of the defective product if the product has not been extracted in any way from its transparent envelope: the envelope is sealed with an anti-tamper serial. We cannot in any way replace prostheses that have tampered with the transparent envelope.

SHIPPING

To return your product, you should mail it to Hanane Benfreha, Via Mantova 35, Parma, 45, 43123, Italy.

You will be responsible for paying for your own shipping costs for returning your item. If you want us to manage your shipping via UPS the shipping cost will be of 30$ from the USA, 20$ from Europe. For other countries, costs can increase/decrease.

Sadly we cannot be responsible for parcels that fail to reach us so we recommend you obtain tracking code from your shipping service.