shipping and payments

SHIPPING INFORMATIONS

SDA CRONO INTERNATIONAL (RETURNS)
SDA Crono is a Shipment service managed by Poste Italiane. The package will be shipped from Parma (Italy).
Shipments to over 200 countries through approximately 700,000 post offices worldwide. This is the cheapest Express solution. The price can change according to your country.

– You can Track your order with this link

– If you can’t find your shipping use this other link

 

UPS EXPRESS (MAIN SHIPPING)
United Parcel Service is an American multinational package delivery and supply chain management company. The package will be shipped from Parma (Italy) and delivered by UPS in Europe in the next 24-48h, in USA & Canada in 3 days and 3+ Days in other locations. 
You can Track your order with this link. 

Will my order be sent immediately after the payment?
Your product will be produced with your customization and shipped after 14-20 working days. We do our best to ship in the quickest timing.

Will I receive a tracking code with my order?
Yes, tracking code will be provided via email as soon as the shipping has been booked. You will receive your tracking code via mail automatically.

What are the shipping costs?
The cost of each shipping is free. 

Do you ship abroad?
Yes, we ship abroad via Airplane Express Shipping Worldwide.

I’m a foreign customer and I have to pay a tax to receive my package, why?
Each country is different, but in many countries penalties and duties are applied to import goods, usually according to the product cost. To properly secure these products, the real cost of the item must be added to the insurance form. The buyer has to pay these taxes on the order. Please, don’t ask us to mark the orders as gifts: it’s illegal.

PAYMENT INFORMATIONS

#1 STRIPE – CREDIT AND DEBIT CARDS
In short, Stripe is a payment processor, which means they support the electronic transfer of money from a customer’s bank (issuing bank) into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card.
Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your informations are safe and secure.

#2 PAYPAL – CARDS AND PAYPAL ACCOUNTS
PayPal is a service that enables you to pay, send money, and accept payments. Stay secure and protected. PayPal uses data encryption and anti-fraud technology. Paypal is one of most used payment methods worldwide.  

#3 BANK TRANSFER
You can also pay with a foreign bank transfer. To do this, however, we need you to send a specific request using chat. The reason why we have to manage the transfer payment via chat is simple: in more complex cases, it can take up to 2 weeks to receive the transfer but we can take advantage of this time to make your prosthesis, as long as you send us via chat or payment documentation by email.

#4 RECURRING PAYMENTS
We can evaluate deferred payments on a case-by-case basis. Make your request and together we will find the best way to manage your payment procedure. However, we remind you that this is a practice that we reserve only for people with economic problems: we accept deferred payment because we prefer to help fight dysphoria. In return, we will ask you for precision and reliability. To start, send us a message or chat with us.